How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Rei Guimmayen Your Own Question
Rei Guimmayen
Rei Guimmayen, Computer Support Specialist
Category: Electronics
Satisfied Customers: 7150
Experience:  Microsoft Certified Professional
Type Your Electronics Question Here...
Rei Guimmayen is online now

Locked out of my ipad I dond remember my Apple ID nor my

Customer Question

Locked out of my ipad I dond remember my Apple ID nor my password
JA: When did you last change your password ***** Apple ID?
Customer: How do I find my Apple ID and password ***** icloud
JA: The Mac Technician will be able to walk you through that. Did you try resetting through Apple's online account reset tool?
Customer: No I haven't try resetting I cant get on the ipad I am using my Samsung Galaxy phone
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: Will I be able to access the information from this phone to unlock my ipad
Submitted: 1 year ago.
Category: Electronics
Customer: replied 1 year ago.
How long have I got to wait
Expert:  Rei Guimmayen replied 1 year ago.

Hi! Welcome to, a third party question and answer site. My name is ***** ***** I will be assisting you today.

I am sorry to hear that you are facing this issue with your Apple account. I know that can be frustrating but I am here to help you. Hopefully we can have this resolved quickly.

Please note: If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me.

Here is how you can fix this.

If you don't know your Apple ID, you can look up your Apple ID by entering the full name and email address associated with your Apple ID:!&section=appleid

If you forgot your password, you can use this link to reset it. -

Another option is to talk to Apple now -

OR call (800) MY–APPLE (800–692–7753)

Please let me know if you have follow up questions. Thank you.

Expert:  Rei Guimmayen replied 1 year ago.

Since you cannot remember your passcode, you need to restore your device.

To do that, please follow the instruction from the link below

You can also watch this link on how to do it: