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Hi! Welcome to JustAnswer.com, a third party question and answer site. My name is ***** ***** I will be assisting you today.
I am sorry to hear that you are facing this issue with your Apple account. I know that can be frustrating but I am here to help you. Hopefully we can have this resolved quickly.
Please note: If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me.
Here is how you can fix this.
If you don't know your Apple ID, you can look up your Apple ID by entering the full name and email address associated with your Apple ID: https://iforgot.apple.com/appleid#!§ion=appleid
If you forgot your password, you can use this link to reset it. - https://iforgot.apple.com/password/verify/appleid
Another option is to talk to Apple now - https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
OR call (800) MY–APPLE (800–692–7753)
Please let me know if you have follow up questions. Thank you.
Since you cannot remember your passcode, you need to restore your device.
To do that, please follow the instruction from the link below
You can also watch this link on how to do it: https://www.youtube.com/watch?v=7s8-zLG9ySQ