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I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.
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Can you please remove the power to the Roku box (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the Roku box, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Are other channels working on the Roku?
You will need to reset the unit please.
To do this
Let me know how it then functions please
You are welcome