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Richard, Engineer
Category: Electronics
Satisfied Customers: 74882
Experience:  Electronics Engineer
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BBC iPlayer is not working on Roku: have removed and

Customer Question

BBC iPlayer is not working on Roku: have removed and reloaded but still crashing
JA: What Roku model do you have?
Customer: Roku box 2
JA: What have you tried so far with your Roku media player?
Customer: To turn it off and turn it back on and remove the app and re-install. Reports show there was a software issue with Roku and iPlayer recently but that was supposed to be fixed
JA: Anything else you want the Video Expert to know before I connect you?
Customer: No
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the Roku box (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the Roku box, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
No change
Expert:  Richard replied 1 year ago.

Are other channels working on the Roku?

Customer: replied 1 year ago.
all ok
Expert:  Richard replied 1 year ago.


You will need to reset the unit please.

To do this

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System.
  4. Select Advanced system settings.
  5. Select Factory reset.
  6. Select Factory reset everything and follow the on-screen instructions.

Let me know how it then functions please

Customer: replied 1 year ago.
Thanks that worked
Expert:  Richard replied 1 year ago.

You are welcome