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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 74727
Experience:  Electronics Engineer
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We have a connectivity problem with Netflix: and - on our

Customer Question

We have a connectivity problem with Netflix: and - on our Smart TV- BBC iplayer keeps stopping
JA: Are you getting any error messages when you try to connect to Netflix?
Customer: No - it just doesn't connect
JA: How is your Internet connection? Have you tried unplugging your modem and router, then plugging them back in?
Customer: Yes - several times
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No - those two issues are the problem
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
Appears to have restored Netflix!
Expert:  Richard replied 1 year ago.

Perfect, enjoy