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Richard, Engineer
Category: Electronics
Satisfied Customers: 74900
Experience:  Electronics Engineer
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I am trying to reactivate an old iphone 4 as my phone is not

Customer Question

I am trying to reactivate an old iphone 4 as my phone is not working. However when I try to set it up I keep getting the message that the activation server cannot be reached and to contact you
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: iPhone 4 don’t know the os
JA: How long has this been going on with your smartphone? What have you tried so far?
Customer: I have only just tried to reactivate it as it’s my wife’s old phone
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the phone until you see a menu and choose power off.
Then power on the phone and tell me how it still has the problem.
Thank you

Customer: replied 1 year ago.
No still cannot connect
Expert:  Richard replied 1 year ago.

Connect it to your computer please.

Then open itunes and allow iTunes to activate it via the computer.

Let me know how you go please