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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 74669
Experience:  Electronics Engineer
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The battery is not charging the red light stays on, the hand

Customer Question

the battery is not charging the red light stays on
JA: What device isn't charging?
Customer: the hand set
JA: What's the brand/model of your phone system?
Customer: amplidect295
JA: How long has this been going on with your phone system? What have you tried so far?
Customer: it's been like it from the day iconnected it
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: no thank you
Submitted: 1 year ago.
Category: Electronics
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 1 year ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 1 year ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your phone. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please remove the power to the base unit and the batteries from the handset
Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.
Please let me know the results
Thank you