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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.Your HP Instant Ink account page opens.In the My Account section, click Change Billing Information, then Edit Payment Information.
Update your information and you should be sent out ink again.
Let me know how you go please
Where you able to sign into your account?