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Richard, Engineer
Category: Electronics
Satisfied Customers: 74727
Experience:  Electronics Engineer
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We have an HP Envy5546,we use to receive regular ink

Customer Question

Hi there we have an HP Envy5546,we use to receive regular ink cartridges, instantly . They have stopped and we think it was going through an account that we have closed.
JA: What's the brand and model of your printer?
Customer: Hp Envy 5546
JA: How long has this been going on with your printer?
Customer: Not long ; just run out of black ink , we had a colour cartridge which I have changed
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Go to (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
Your HP Instant Ink account page opens.
In the My Account section, click Change Billing Information, then Edit Payment Information.

Update your information and you should be sent out ink again.

Let me know how you go please

Customer: replied 1 year ago.
I tried but my model is not appearing
Expert:  Richard replied 1 year ago.

Where you able to sign into your account?