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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 74666
Experience:  Electronics Engineer
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Will not record or play back pre recordings, when removal of

Customer Question

Will not record or play back pre recordings, when removal of sky card still the same
JA: What's the brand and model of your product?
Customer: Sky+ he box
JA: What have you tried so far?
Customer: Removal of the card
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No thanks
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the Sky Box (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the Sky box, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
Still saying that there's a problem with the viewing card
Expert:  Richard replied 1 year ago.

Can you remove the viewing card, run it on your sleeve, put it back in and tell me how it works please

Customer: replied 1 year ago.
Sorry please can we get back to you as something as come up I have to deal with
Expert:  Richard replied 1 year ago.

yes that is ok