How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 74894
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

I bought a Galaxy A10 from Tesco last week and have not been

Customer Question

Hello ,
JA: Hello. How can I help?
Customer: I bought a Galaxy A10 from Tesco last week and have not been able to finisih the installation .. I am asked for a password ***** none i have given has been accepted . My phone number is *****
JA: When were you last able to use your phone?
Customer: I have not been able to use new phone at all
JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: Not to my knowledge
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: I have ni more info to give
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://accounts.google.com/signin/recovery
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you