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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 74729
Experience:  Electronics Engineer
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Paper feed won't work - just says there is a paper jam,

Customer Question

Paper feed won't work - just says there is a paper jam
JA: What's the brand and model of your printer?
Customer: Canon PIXMA MX340
JA: How long has this been going on with your Pixma?
Customer: two days
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: never
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
still saying paper jammed
Customer: replied 1 year ago.
no thanks
Expert:  Richard replied 1 year ago.

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Customer: replied 1 year ago.
can't remove the ink as carriage won't return
Expert:  Richard replied 1 year ago.

Remove the power to the printer and try to move it by hand please.

Customer: replied 1 year ago.
done that but same message
Expert:  Richard replied 1 year ago.

I am sorry to hear that.

It is the drive motor or paper sensor that has faulted.

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you