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Richard, Engineer
Category: Electronics
Satisfied Customers: 74774
Experience:  Electronics Engineer
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The message says I have no photos on my Samsung S5 and it is

Customer Question

The message says I have no photos on my Samsung S5 and it is full Why can't I find them
JA: What Operating System (OS) are you running on your Galaxy?
Customer: no idea! How can I find out
JA: The Smartphone Technician will be able to walk you through that. How long has this been going on with your Galaxy? What have you tried so far?
Customer: never tried before I have an s8 and that is fine The S5 seems different
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: Yes tell him I am no good on technology!
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the phone until you see a menu and choose power off.
Then power on the phone and tell me how it still has the problem.
Thank you

Customer: replied 1 year ago.
Done that and it shows nothing on my phone
Customer: replied 1 year ago.
it is expensive I'll try something else
Expert:  Richard replied 1 year ago.

Open the Gallery app on the phone and tell me what you see please