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Richard, Engineer
Category: Electronics
Satisfied Customers: 74726
Experience:  Electronics Engineer
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I have a Panasonic phone but I cannot get Cyprus on

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I have a Panasonic phone but I cannot get Cyprus on international.
JA: What Panasonic model do you have?
Customer: KX-FC225 Answering machine and phone
JA: How long has this been going on with your Panasonic phone? What have you tried so far?
Customer: i’ve spoken to TalkTalk, and they said it was a problem with my phone. All else is fine.
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: It suddenly happened last night although I have spoken to Cyprus in between.But now I just get silence.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your phone. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please remove the power to the base unit and the batteries from the handset
Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.
Please let me know the results
Thank you

Richard and 4 other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
Excellent! You solved the problem.
Customer: replied 1 year ago.
I was asked to set date and time on my Panasonic, after you asked me to switch off the base unit.
I clicked Set and nothing happened. I try to change the date I’m given, but it reverts to Telephone.

On the phone, go to Menu>#226>Manual>Off

Then set it

Let me know how you go please

Customer: replied 1 year ago.
You wrote, I assume, p.226 in the Manual, but the Manual I have only goes to p.75
Customer: replied 1 year ago.
I think my machine is too old for Set not to work.
Customer: replied 1 year ago.
Please phone me, as I’d like to resolve this issue.
Customer: replied 1 year ago.
I’ve already lost my hearing aid and I’m distressed.
Customer: replied 1 year ago.
I have clicked on Menu, and I have set date and time. Unfortunately, I didn’t notice the year and it has been left at 2006. How do I go back, so I can correct it?
Customer: replied 1 year ago.
PM, which I forgot.
Customer: replied 1 year ago.
Are you going to reply, or are you waiting for the 10th. when I’m cut off!

Hi there

No you on the phone press

Menu then #226 then Manual then Off please

Customer: replied 1 year ago.
I don’t see Manual on my phone screen.

What do you see when you press Menu then #226

Customer: replied 1 year ago.
I’m going out now for a walk to combat Parkinson’s. Shall be returning in 45 minutes. Perhaps you will answer by then.
Customer: replied 1 year ago.
I see ‘3 June 1:14AM’
Customer: replied 1 year ago.
No, it’s the 9 June. I got it wrong.


So its corrected?

Customer: replied 1 year ago.
No, it’s not.

I am sorry to hear that.

It is the internal memory that has faulted.

I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

Customer: replied 1 year ago.
you did read my messages carefully. .The internal memory! Well I’m sorry but you’ve been no use at all.

Ok, I am sorry you feel this way, I can only tell you the reality of the situation.

All the best and have a great day.

Customer: replied 1 year ago.
Well, the reality is abysmal.