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Richard, Engineer
Category: Electronics
Satisfied Customers: 74884
Experience:  Electronics Engineer
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Cant connect my xbox one s to my 4GMobile wifi router, spoke

Customer Question

Cant connect my xbox one s to my 4GMobile wifi router, spoke EE nothing wrong their end, Samsung pad and mobile have no probs connecting, any suggestions?
JA: Are you able to connect using an ethernet cable?
Customer: Don't have one with me as I'm in a hotel at present
JA: Which lights are colored and/or blinking on your router?
Customer: All lights are on as normal
JA: Anything else you want the Network Expert to know before I connect you?
Customer: No thankyou
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the wifi router (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the wifi router, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
I have unplugged it though it was working fine as my mobile and Samsung pad have no probs connecting to it.
Expert:  Richard replied 1 year ago.

Thank you