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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
You can cut the larger Sim card to size, you can use this template for this.
With this you can then put the old sim card in your phone and it would work with the same number.
Let me know how you go please.