Ask an Electronics Question, Get an Answer ASAP!
Hi! My name is***** am the expert who will be assisting you today.
If the printer only works on 2.4GHz then you will need to either enable the 2.4GHz network, or use a USB cable to connect the printer.
If you are already using a USB connection then it does not matter what wifi frequency you are using.
Try restarting all equipment, including your printer, computer, router, etc. and let me know if that works.