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Pete, Engineer
Category: Electronics
Satisfied Customers: 27990
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I was hoping you maybe able to help me, my printer has

Customer Question

hi I was hoping you maybe able to help me, my printer has stopped working , I found out it only works on 2.4gb. I was advised to change it to 5gb because i have 5 devices ,, could this be the cause of printer problem ???
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: usb
JA: When did you last update the printer driver software?
Customer: unknown. ive been trying to resolve the problem all evening ((((
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: i dont think so.
Submitted: 1 year ago.
Category: Electronics
Expert:  Pete replied 1 year ago.

Hi! My name is***** am the expert who will be assisting you today.

Expert:  Pete replied 1 year ago.

If the printer only works on 2.4GHz then you will need to either enable the 2.4GHz network, or use a USB cable to connect the printer.

If you are already using a USB connection then it does not matter what wifi frequency you are using.

Try restarting all equipment, including your printer, computer, router, etc. and let me know if that works.