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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 74714
Experience:  Electronics Engineer
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I seem to have lost all my items on my old I pad. And I

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I seem to have lost all my items on my old I pad. And I can’t remember my I’d and passwords. Ideally I’d like to be able to put email on my new I pad. I’m hoping you can help me.
JA: Are you logged into your email account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Not sure
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

On the page you sign into your email account with, choose the option on the sign in page to reset the password.

Once done, use the new password ***** sign in.

Let me know how you go please.

Thank you

Customer: replied 1 year ago.
All I’ve got on my old iPad is Activation Lock, nowhere does it say reset password

If you have forgotten your Apple ID you used, you can retrieve it via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Customer: replied 1 year ago.
Can you help me set up email on my new iPad

yes, how did you go with my last instructions? Repeated again below.

If you have forgotten your Apple ID you used, you can retrieve it via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Customer: replied 1 year ago.
Still needing help

How did you go with the instructions I gave you?

Richard and 2 other Electronics Specialists are ready to help you