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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 74666
Experience:  Electronics Engineer
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I’ve been a customer for a lot of years and I’m on pay as

Customer Question

I’ve been a Virgin customer for a lot of years and I’m on pay as you go but I’ve forgotten my Password
JA: Just to clarify, what device or product are you trying to access?
Customer: my virgin account
JA: What's the brand and model of your product?
Customer: Apple I phone 7
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: how can I get more for my 10pounds a month please and Thankyou
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://my.virginmedia.com/forgot-details/password
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you

Customer: replied 1 year ago.
I cannot get on to anything as I don’t know any account details only my e.mail address and phone number??
Expert:  Richard replied 1 year ago.

ok, did you use the link I gave you to reset your password?

This link?

https://my.virginmedia.com/forgot-details/password

Customer: replied 1 year ago.
Too much all I want is to change my password ***** I can’t remember it
Customer: replied 1 year ago.
It’s asking for details I that I dnt know or can’t remember?
Expert:  Richard replied 1 year ago.

Ok, please then call 0345(###) ###-####/p>

and have it reset over the phone

Let me know how you go please

Customer: replied 1 year ago.
Ok Thankyou sorry
Expert:  Richard replied 1 year ago.

You are welcome