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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.Then connect the power cable, power it on and tell me how it now functions.Please let me know the results.Thank you
What happens if you open the web browser on it?
ok, this is then connected again to the internet
What do you see when you try to load Sky?