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Richard, Engineer
Category: Electronics
Satisfied Customers: 74774
Experience:  Electronics Engineer
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I have a samsung TV and I am old, my tv is 5 years old, i

Customer Question

I have a samsung TV and I am old
JA: What Samsung model do you have? How old is it?
Customer: my tv is 5 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: i cannot get any thing to work on my tv remote , I have changed the batteries , I don’t use the tv remote very much I use th sky remote
JA: Anything else you want the TV Expert to know before I connect you?
Customer: I seem to think that the t v remote is not working at all
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
I have tried that but the problem is not with the TV ,its with t v remote control it does not seem to work,I have changed the batteries but I thinki need a new remote control for the tv.
My picture is ok I just cannot get a the writing on at the bottom of the screen.
Expert:  Richard replied 1 year ago.

Can you follow the steps here to test the remote please.

Just incase it is the IR sensor on the TV that has the issue.

Let me know the results please