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Thank you for your question, my name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your Skybox. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the Skybox (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the Skybox, turn it on and tell me please if it is now operating correctly.
Let me know the results please
I am sorry to hear that.
It is the Skybox that has faulted.
I am really sorry about this and you are going to have to return the box to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.