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I’m sorry to hear you're having trouble with your Skybox . I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the Skybox (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the Skybox , turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, complete the steps and let me know how it functions please
Ok, please complete the steps to set it up and tell me how it functions.
If you test the remote using the instructions here
is it working?
It is ok, you test it the same.
Ok, this is the issue, the remote has faulted, you will need to replace the remote sorry.
I am sorry to here that but until you have replaced the remote you wont be able to control it sorry.
If you wish to cancel, please use my link below.
Thank you and all the best