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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 74666
Experience:  Electronics Engineer
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Samsung television dv3 just clicking no picture no sound,

Customer Question

Samsung television dv3 just clicking no picture no sound
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your DV3?
Customer: No
JA: Was there a power outage recently?
Customer: not that I know of
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
Still the same
Expert:  Richard replied 1 year ago.

If you press the menu button with the remote for the TV, did the menu show?

Customer: replied 1 year ago.
No
Expert:  Richard replied 1 year ago.

I am sorry to hear that.

It is the mainboard that has faulted.

I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

Customer: replied 1 year ago.
Ok no problem
Expert:  Richard replied 1 year ago.

All the best.