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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please remove the power to your wifi router, wait 5 minutes, connect the power and tell me if the phone then connects to wifi please.
What is the message it now gives?
You do not see your wireless network at all?
You go to settings, then wifi and select your wifi network from there please
I am trying, still waiting for you to do the last instructions and report back on the results.
My instructions were go to settings, then wifi and select your wifi network from there please
Once done try to use the phone
ok, but then you now reply it does not see it at all?
Hol the volume down and power buttons on the phone please until you see the apple logo then release.
Let the phone restart and then try to connect it to wifi please
What is the make and model of your wifi router?
On the back of it is a reset button, please push this in for 5 seconds then release.
Wait 5 minutes then try to connect the iPhone please
No it is not showing
You do not enter it in, you select your wifi network from the list please
I am sorry to hear that.
It is the internal wifi antenna in the phone that has faulted then.
I am really sorry about this and you are going to have to return the phone to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
You are most welcome Milly
All the best