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Richard, Engineer
Category: Electronics
Satisfied Customers: 74727
Experience:  Electronics Engineer
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My tv is not picking up any signal, my tv is Sony tv model

Customer Question

my tv is not picking up any signal
JA: What's the brand and model number of your TV? How old is it?
Customer: my tv is Sony tv model number 65xd7505
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: everything else works
JA: How long has this been an issue with your 65XD7505? What happened right before this?
Customer: 1 week - nothing happened before
JA: Anything else you want the TV Expert to know before I connect you?
Customer: I have tried a different aerial lead and tv in the socket and they worked
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
Hi I have followed your instructions and no luck, there is still no signal coming to the tv
Expert:  Richard replied 1 year ago.

Now press the input or source button please on the remote for the TV until you see a signal.

Let me know if you do

Customer: replied 1 year ago.
what signal??
all I can see is an option for an input?
Expert:  Richard replied 1 year ago.

yes, please go through each of the inputs until you see a picture.

Customer: replied 1 year ago.
there is one input which says streaming channels, this is showing trailers of new movies, there is another option which says screen mirroring this has a digital display with 2 options (show connection guide to set up) and the other (is my device supported) all other inputs say no signal check your input connection.
Customer: replied 1 year ago.
when I choose TV it takes me immediately to a screen which says no channels stored and set up now
Expert:  Richard replied 1 year ago.

ok, and you are trying to view TV from an Antenna correct?

Customer: replied 1 year ago.
I have an aerial cable which is put into the wall
Expert:  Richard replied 1 year ago.


If you connect another TV to this areial connection, does that work?

Customer: replied 1 year ago.
it does but the signal is bit poor
Expert:  Richard replied 1 year ago.

So you get the same issue there as well?

Customer: replied 1 year ago.
bbc 1 and 2's signal is strong all the other channels isnt great
Expert:  Richard replied 1 year ago.

It is the antenna that's the issue, where are you located?

Customer: replied 1 year ago.
is there anyway I can test the signal strength in the area
Expert:  Richard replied 1 year ago.

Using another TV confirms this

Customer: replied 1 year ago.
ok! what shall I do to resolve this?
Expert:  Richard replied 1 year ago.

where are you located?

Customer: replied 1 year ago.
WS3 1DH - number 6
Customer: replied 1 year ago.