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I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Can you remove the ink from the printer then power it off.then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.Then use a damp cloth and wipe down the inside of the printer.Once done, let it dry for 10 minutesThen put the ink back in, power it on and tell me if it then prints correctly pleaseThis will also allow you to see if any foreign objects are in the printer which may cause this.
Can you please do the following
Tell me if it clears it please
You are welcome