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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 81
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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My printer has been working absolutely fine, but today wont

Customer Question

Hi there, my printer has been working absolutely fine, but today wont switch on... its not the plug or connection!
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: USB
JA: When did you last update the printer driver software?
Customer: No idea sorry
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: not really, would just like to print photos today
Submitted: 1 month ago.
Category: Electronics
Expert:  *ElectronicsTech replied 1 month ago.
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
Let's try these steps to resolve the issue:
Hard reset:
* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
* Remove USB cable, if present.
* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
* Turn on the printer and wait till warm-up period finishes and the printer is idle.
Customer: replied 1 month ago.
I do not wish to proceed thank you, ***** *****’t work I am taking it to a repair station. Could you please refund my £5 thank you.
Expert:  *ElectronicsTech replied 1 month ago.
your welcome!
Customer: replied 1 month ago.
That did not work it stil wont switch on and we had already tried your advice. I do not wish to procedd and would like my £5 refunded. Thank you
Expert:  *ElectronicsTech replied 1 month ago.