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Richard, Engineer
Category: Electronics
Satisfied Customers: 65642
Experience:  Electronics Engineer
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I am unable to work my sennheiser hdr 175 headphone, HDR

Customer Question

good afternoon, i am unable to work my sennheiser hdr 175 headphone
JA: What Sennheiser model do you have?
Customer: HDR 175
JA: What have you tried so far with your Sennheiser system?
Customer: i have charged it. green light is showing
JA: Anything else you want the Audio/Video Expert to know before I connect you?
Customer: i just want to be able to use it
Submitted: 2 months ago.
Category: Electronics
Expert:  Virtual-mod replied 2 months ago.

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Customer: replied 2 months ago.
i will wait
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your headphones. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the base unit (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the base unit, turn it on and tell me please if it is now operating correctly.

Let me know the results please