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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 81
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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I have a smart tv and have lost all my channels, Please help

Customer Question

I have a smart tv and have lost all my channels
JA: What's the brand and model number of your TV? How old is it?
Customer: Please help and simple as well because I'm useless at all this
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: It's a samsung smart TV My remote controls work
JA: How long has this been an issue with your Samsung? What happened right before this?
Customer: About half an hour ago I tried to return it because I had lost some channels now I have none sorry for being a pain
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Just help to get my channels back
Submitted: 2 months ago.
Category: Electronics
Expert:  *ElectronicsTech replied 2 months ago.
Hi,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
What is the source input?
Satellite, cablebox,Freeview, etc...
Customer: replied 2 months ago.
Pls can you help
Expert:  *ElectronicsTech replied 2 months ago.
What is the channels source input?
Satellite, cablebox,Freeview, etc...
Customer: replied 2 months ago.
Hi please can you help
Customer: replied 2 months ago.
Will it cost me £16 to speak on the phone ?
Expert:  *ElectronicsTech replied 2 months ago.
Customer: replied 2 months ago.
I still haven't had a call yet ???
Customer: replied 2 months ago.
Ok can you help me get my channels back?
Expert:  *ElectronicsTech replied 2 months ago.

What is the source input?
Satellite, cablebox,Freeview, etc...