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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 81
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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MY Samsung fridge freezer dispenses cold water but does not

Customer Question

MY Samsung fridge freezer dispenses cold water but does not make ice cubes. model number RSH7NRS
JA: How long have you had your RSH7NRS?
Customer: 9 YRS APPROX
JA: What have you tried so far with your Samsung product?
Customer: Cleaning ice collector
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: how come I can get cool water but no ice?
Submitted: 2 months ago.
Category: Electronics
Expert:  *ElectronicsTech replied 2 months ago.
Hi,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
Follow the steps in this link please>
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-not-making-any-ice