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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 65642
Experience:  Electronics Engineer
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My samsung a40hasnt ported my old no from galaxyj6 using

Customer Question

my samsung a40hasnt ported my old no from galaxyj6 using smart switch
JA: How long have you had your A40HASNT?
Customer: 3hours
JA: What have you tried so far with your Samsung product?
Customer: looking in settings for no says unknown
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Electronics
Expert:  Virtual-mod replied 1 month ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Expert:  Richard replied 1 month ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please hold the power button on the phone until you see a menu and choose power off.

Then power on the phone and tell me how it still has the problem.

Thank you