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Ameen Khan
Ameen Khan,
Category: Electronics
Satisfied Customers: 12045
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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Watching Netflix or YouTube on our Sharp tv is not a

Customer Question

Watching Netflix or YouTube on our Sharp tv is not a problem. However when watching BBC iPlayer or itv hub the screen freezes unless the programme is watched the whole way through. Tried turning TV off and on again but no joy
JA: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?
Customer: A mix of colours
JA: Is your digital media player connected to the TV, or is it connected to a power outlet?
Customer: Built in TV app
JA: Anything else you want the Video Expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Electronics
Expert:  Ameen Khan replied 2 months ago.

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

Please note when the offer for Secure Remote Assistance appears, that is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

The apps on a TV are very basic, it means the app server has an outage or issues then the apps wont connect. My recommendation is to get Chromecast or Amazon Firestick to avoid this. You need a 3rd party device to be able to get that on your TV as the TV apps are very basic and not fully functional. Invest in devices such as Amazon Fire Stick or Google ChromeCast and then you can watch them on your TV. You can purchase them from these links:

ChromeCast: https://www.amazon.com/chromecast/s?k=chromecast
Amazon Firestick: https://www.bestbuy.com/site/amazon-fire-tv-stick-with-alexa-voice-remote-black/5477500.p?skuId=5477500

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