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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Can you please hold the power button on the phone until you see a menu and choose power off.Then power on the phone and tell me how it still has the problem.Thank you
Please go to settings, apps, select the three dots top right then show system apps
Then go to Google Services Framework, select it then storage then clear data.
Restart the phone again and tell me how it then functions please
choose Apllication Manager
No, Storage please, it will be there where you see Clear cache, under Google Services Framework.
You need to first select Application Manager
Then the three dots to show system apps then you will see it in the list.
when you select Application Manager
What do you see in the top right?
You will then need to reset the phone, this will remove all data and return it to new, so first,
Please follow the steps here to backup
Once all data is backed up (make sure it is to avoid losing your data), then please go to settings, search at the top for Factory Reset and select it.
Complete the reset, then setup the phone again and once done, tell me if it now functions correctly.
Let me know the results please.
Emails not, butt photos ect you need to back up first as it shows you in the guide I gave you please.