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Richard, Engineer
Category: Electronics
Satisfied Customers: 74900
Experience:  Electronics Engineer
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My Kindle is 2 months old and yesterdy, my kindle was bought

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My Kindle is 2 months old and yesterdy
JA: How long have you had your 2-MONTH-OLD?
Customer: my kindle was bought in April this year.Yesterday I downloaded a book
JA: What have you tried so far with your Amazon product?
Customer: I downloaded a book, left it for a couple of hours and when I went to read it it wouldnt swipe to unlock.I have tried to unlock it every couple of hours but nothing is happening.I also recharged it.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: It does say waking up,then goes to the swipe to unlock page and then nothing

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your reader. I know that can be frustrating. Hopefully, we can get this resolved quickly.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Reader and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Reader and use it.

Let me know the results please

Thank you

Richard and 2 other Electronics Specialists are ready to help you
Customer: replied 1 year ago.
ok,it seems to be working now,thank you