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Thank you for your question. My name is ***** ***** I look forward to assisting you.I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please use my link below to reset the passwordhttps://account.live.com/password/resetOnce the password ***** ***** try to sign into the account.Please let me know exactly what happensThank you
I do not understand your reply sorry
I sent you instructions to reset the password ***** you replied with
You need to elaborate please
these are the instructions you need to do please
check in your spam folder for it please
I did, I replied, Yes
You are welcome
ok, so emails are coming through if you received an email from us?
ok, so your in the account now?
restart your device and try again please
Which every device you have the issue on please with the session
You will need to wait till then to try sorry
I understand but you need to verify it sorry if they request this
your laptop will ask for the password ***** you type the new one in
You always will sorry for security reasons
I can not see your sisters setup sorry.
Are you referring to email or to the actual windows sign in now?
Microsoft is a company
My question was
Are you referring to email or to the actual windows sign in now on the laptop, windows being the operating system running on your laptop[?
For windows you can set this up here
I have done this for many customers before, but not something I would do myself, I value security on my devices.
i was referring to Email
Thanks an all the best
Ok no problem, enjoy the rest of your day.