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I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Are you using a windows or mac computer?
Click start, type in
locate Print spooler
Click it then stop, then start and it should then stop it printing
Glad we were able to solve your issue.
All the best.
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