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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box ect (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.
Let me know the results please
You are welcome
turn it on and tell me please if it is now operating correctly.
Go to settings, network and try to connect please on the TV.
Do any other settings pages let you scroll?
I need you to reset the TV please
To do this, press home, then the gear wheel, then the three dots.
then go to General, Reset to initial settings.
Once done. Tell me if it then allows you to connect to wifi please.
I am not able to call for this sorry. let me know the results of my instructions I gave you please
This is the picture of the house, on the Tv remote please.
yes, thats the TV remote
Can you please replace the batteries in the remote then try
But you indicated it wont navigate the pages correct?
the instructions I gave, to reset the TV please
Please look on page 30 here
Is this the remote you are using?
You use the arrows around the ok to navigate, do press the house button
Then SETTINGS Then OPTION then Factory Reset
Do you now see option? You need to select that please
The TV is not responding to the remote?
Try to press then the button on the remote that says settings instead. Does it respond to that?
ok, if you got to settings then go to OPTION then Factory Reset
You just replied
no, but it does if I come out of the home button and press settings directly
So then your in settings. So I asked you please to complete the rest of the instructions I told you to do once you are in settings please.
You may need to scroll down to see Factory Reset, if you do not see it tell me all items listed once you select option
I do not know yet what is the cause until we finish this process
ok, if you reconsider then please ensure you scroll down to see Factory Reset, if you do not see it tell me all items listed once you select option
that is not the issue, I require a few minutes to look up information and reply, I see it was a 2 minute wait when you made the complaint regarding this, it has nothing to do with other conversations, it takes a few minutes to bring up the specifications for your TV, locate the options you need to choose, then type it out.
I apologize if you felt this took to long, but I cannot do it any faster then the 2 minutes it took on that reply unfortunately..
I would have preferred we spent this time fixing your issue as you indicated you had no more time left, but I acknowledge your complaint you feel I was too slow in responding as I mentioned before, I already gave you my thoughts on this. I am not prepared sorry to go into discussions about my personal working habits. The phone call does not obligate me to call you when you request it.
If you wish to complete the instructions I gave you regarding your issue, that is great, else I wish you a great day further.
Thank you and all the best.
I am sorry but thats not the case
You can look back and see my Last instructions was
Which you replied to
I'm sorry we have been trying to resolve this since 2.35, I think that is long enough, I give up and don't think we are going to solve it in another hour.
Of course you are free to stop when you wish. I am only pointing out I was not able to finish the service, unfortunately these things can take time.