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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
It means the TV does not support this, if you wish to use the apps you need a Roku Stick which you can get here
You connect this to your TV's HDMI port and it will provide you with Disney plus hundreds of other apps.
But you need this in order to get this on the TV.
You are welcome Paul.