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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box ect (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.
Let me know the results please
If you connect something else to the soundbar such as a phone, do you get audio via that?
I want you to reset the soundbar please
To do this
Once done, try to connect a phone to it and play music
Which controller are you using? The app on a phone?
Please replace the batteries in the controller and tell me if it then controls it.
If you test the remote using the instructions here
Can you confirm if it is working?
If you mean you did the instructions I gave you and confirmed the remote is working then
It is the internal mainboard in the soundbar that has faulted.
I am really sorry about this and you are going to have to return the soundbar to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
You are most welcome