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Pete, Engineer
Category: Electronics
Satisfied Customers: 26243
Experience:  Over 20 years of experience in the Electronics and IT industries.
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Im not getting broadband but a sign which says crime +inv

Customer Question

Im not getting broadband but a sign which says crime +inv unavailzble
JA: What's the brand and model of your product?
Customer: Youveiw talktalk box
JA: What have you tried so far?
Customer: Switched it on and off checked all connections are secure and ttied rescanning for programmes. Settings says that we are connected
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Yes im not tech savvie my son ususlly helps me
Submitted: 15 days ago.
Category: Electronics
Expert:  Pete replied 15 days ago.

Hi! My name is***** am the expert who will be assisting you today.

Expert:  Pete replied 15 days ago.

There may be a glitch with your wifi router which is preventing some devices from connecting, even if other devices are still connecting ok.

First, try restarting your wifi router and let me know if that helps.

Also try unplugging the TV for 10 minutes, then plug it back in and try again.

Expert:  Pete replied 15 days ago.

Please let me know if you have any further questions on this topic and I'll be more than happy to help.

Have a great weekend and stay safe,