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When an error occurs, the Alarm lamp flashes orange and a Support Code (error number) is displayed on the computer screen.
What is the error number, please?
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So you are not getting an error message on your computer when you try to print?
So no other information at all in that popup window? Only "Printer error"?
Yes, I am waiting to hear back from you - did you get my previous reply?
I am still waiting to hear back from you - did you get my previous reply?
Here is it again in case you missed it:
Have you tried restarting the computer?
I am trying to help, but you need to reply back with information.
Your very first message does not indicate that you restarted the computer.
Thank you for confirming.
Would you like me to connect remotely to troubleshoot this further?
I am sorry to hear that.
Should you have any questions in the future, feel free to reply back at any time.
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