How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid, Technician
Category: Electronics
Satisfied Customers: 17226
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
Type Your Electronics Question Here...
Shahid is online now

Please i have got LG TV 62 inch, 3 years, My son broken the

Customer Question

JA: Hello. How can I help?
Customer: yes please i have got LG TV 62 inch
JA: How old is your 62?
Customer: 3 years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: My son broken the screen
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no its work the tv I just need to get new screen
Submitted: 10 days ago.
Category: Electronics
Customer: replied 10 days ago.
Expert:  Shahid replied 10 days ago.

Hello, my name is***** am one of the techs who is going to help you today
I’m sorry to hear you're having trouble with TV
I need the following info to troubleshoot the problem;

  • What is the complete Model Number of the TV you are having the issue with?

Model Number would be written on a label pasted on the back cover or the side panel of the TV

Customer: replied 10 days ago.
I need to change the screen
Customer: replied 10 days ago.
Are you going to call me
Expert:  Shahid replied 10 days ago.

Sorry, I am not available for a phone call at the moment, I am only able to help you here in the chat

Customer: replied 10 days ago.
Expert:  Shahid replied 10 days ago.

Unfortunately, the replacement screen/ display panel isn't available with the LG Parts in the UK, click the following link to view the available parts for that model

Please contact LG Parts directly for the replacement screen query at the following link

I hope this info will help. If you have any additional questions, feel free to ask
Thanks for using JustAnswer