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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 26191
Experience:  Over 20 years of experience in the Electronics and IT industries.
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My Samsung Galaxy J330FN stopped working this morning. I

Customer Question

My Samsung Galaxy J330FN stopped working this morning. I took it to EE shop but due to the Pandemic nothing was done to it. I took if to a repair shop and after examining it, I was told it cannot be repaired. How can I get information transfered to another phone ?
JA: What Operating System (OS) are you running on your Galaxy?
Customer: Im not sure and the phone is dead.
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: I want to know if my sim card will work on another phone.
Submitted: 5 days ago.
Category: Electronics
Expert:  Pete replied 5 days ago.

Hi! My name is***** am the expert who will be assisting you today.

Yes, your SIM card will work on another phone.

You can check if any of your phone's information has been backed up to the cloud - try logging on to https://account.google.com and check if any of your information has been saved automatically there.

Expert:  Pete replied 5 days ago.

Please let me know if you have any further questions on this topic and I'll be more than happy to help.

Have a good day and stay safe,

Pete.

Customer: replied 5 days ago.
Thanks. Will let you know.
Expert:  Pete replied 4 days ago.

You are very welcome :)

Pete

Customer: replied 4 days ago.
Hello Pete. The phone still couldn't work. I have transferred the sim card to a new phone but when I dial the number from another phone it goes to voice message.
Expert:  Pete replied 4 days ago.

When was the SIM card last successfully used?

Is the account still active and paid up to date?