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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 26189
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I sign ed up for a technical support, virus and vpn support

Customer Question

Good morning
JA: Hello. How can I help?
Customer: I sign ed up for a technical support, virus and vpn support at the end of March but have since had the computer wiped and have lost all the werboot programme. I have also bought a new laptop and wanted to make sure that this was covered as I had paid for 3 years cover. Can you trace this for me?
JA: What Operating System (OS) are you running on your computer or device?
Customer: I think it's windows 10 IO'm not great at knowing the terminology!
JA: When did you last update your Webroot software?
Customer: On my original computer I haven't actively updated since March to my knowledge. Neither computer currently have it installed as it was removed and I have not installed on the new computer.
JA: Anything else you want the Software Expert to know before I connect you?
Customer: I think That's it. I do need all the contact details and stuff again.
Submitted: 4 days ago.
Category: Electronics
Expert:  Pete replied 4 days ago.

Hi! My name is***** am the expert who will be assisting you today.

Expert:  Pete replied 4 days ago.

To view your current Webroot licenses, open your browser and enter http://my.webrootanywhere.com.

In the Log in panel, enter your email address and password, then click the Log in button. You will be asked to confirm your logon.

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Please let me know if you have any further questions on this topic and I'll be more than happy to help.

Have a good day and stay safe,

Pete.