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Thank you for your question, my name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you now restart the computer and try to print please
How is the printer connected to the computer, via a USB cable or wireless?
Are you on a windows or mac computer?
Please disconnect the printer from the computer
Can you please click on Start, then Control Panel then go to Devices and Printers.
Then right click on the printer and select Remove.
Then restart the computer.
Connect the printer again to the computer
Go back to Devices and Printers, then click on Add Printer.
When it shows, click it, let it install and then try to print to it.
Let me know how you go please
If it does not show there, it has been removed already
Now restart the computer and try to print please
Can you connect the printer to a different USB port on the computer, restart the computer again and tell me if it then works please
I am sorry to hear that.
It is the internal mainboard that has faulted.
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
I do not see this sorry, for any payment questions please direct this to customer service on***@******.***
you are welcome