Ask an Electronics Question, Get an Answer ASAP!
Hi! My name is***** am the expert who will be assisting you today.
What input source are you using when the problem occurs?
What is connected to HDMI4? e.g. a DVD player, or Sky box
Yes, the phone call is a premium service.
We can continue via chat.
What type of cable are you using to connect the Xbox One X to the TV?
If games aren't displaying in 4K with your Xbox One X, first ensure you are using a good quality HDMI cable, at least HDMI 2.0b to support the 4K signal.
If that doesn't work, then the problem is likely with a setting on your TV.
Let me know the model number of your JVC TV so I can assist you further with this.
Ok, the in-box cable with the Xbox One X is very good and will handle 4K + HDR.
Please let me know the model number of your JVC TV so I can assist you further with this?
The model number can be found on the information panel on the rear of the TV.
The LT-40CF890 TV detects the incoming signal and adjusts automatically.
Have you checked the Xbox output setting?
To set your resolution and upscale everything to 4K, double-tap the Xbox button to open the guide, go to Settings > All settings, then choose Display & sound > Video output. For TV resolution, select 4K UHD.
Ok, then the problem is either with the HDMI cable or the TV.
If you are inputting a 4K signal but the TV isn't adjusting automatically, then it appears the TV has a fault - especially since the same setup worked ok on a different TV. I would recommend returning the TV and getting a replacement.
Yes, you will need to contact the retailer the TV was purchased from.