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Hi! My name is***** am the expert who will be assisting you today.
Sorry for any delay at this exceptionally busy time.
Are you still ok to continue, or do you wish to cancel?
Ok, please try the following to unlock your Samsung S10+ phone:
Doing this will reset the Lock screen security.
Please let me know if you have any further questions on this topic and I'll be more than happy to help? :)
Hello, I posted some instructions on what to do - can you see them ok?
All I can do is enter the same information that you are trying.
What error message are you getting when you try it?
Ok, then remote unlock has been disabled on the phone so you cannot unlock it remotely.
If you do not know the PIN then your only other option is to perform a factory reset.
To reset the phone, press and hold the Volume up and Bixby buttons. While continuing to hold Volume up and Bixby, press and hold the Power button until the device vibrates and the Samsung logo appears then release all buttons.
This will boot the phone to the Android Recovery screen.
From there you can select the factory reset option.