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Hello, my name is***** am one of the JustAnswer.com techs who is going to help you todayI’m sorry to hear you're having trouble with TV, the following is the first troubleshooting step that should be tried and will help- Disconnect the TV power cord from the power outlet/ socket for 10 minutes to reset, replug back in and check?The above is a simple troubleshooting technique and if that does not work then I'm afraid it would be the sound processor chip internal issue causing no sound output. I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you
I hope this info will help. If you have any additional questions, feel free to askThanks for using JustAnswer
Yes, if the TV is still under warranty then please return it to get a replacement unit
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