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*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 13055
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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I have a fault with my huewei mobile but not sure what the

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I have a fault with my huewei mobile but not sure what the issue is
JA: What's the brand and model of your product?
Customer: Huawei mate 20 pro
JA: What Operating System (OS) are you running on your Mate?
Customer: android
JA: How long has this been going on with your Mate? What have you tried so far?
Customer: less than 24hours
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: i have tried to restart
Customer: replied 10 months ago.
Cannot get screen to work. only get a blank screen and occasionally flashes.


My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

Let's try these steps to resolve the issue: Simultaneously press the Volume Down and Power button until the Huawei Mate 20 PRO restarts (roughly 20 seconds)

Customer: replied 10 months ago.
It vibrates then the screen flashes green on and off but remains blank
Okay, unfortunately that sounds like an internal hardware failure.
Customer: replied 10 months ago.
Is this repairable
Usually the cost of repair is too expensive and the best option is replacement.
Customer: replied 10 months ago.
Is there a way to retrieve what was stored on the phone. As I can't get the screen working I can't transfer data.

no, unfortunately not. If you had google back up enabled most of your data will transfer when you sign back on on another phone.

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Please let me know if you need any other assistance.

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Thank you very much!

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