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Josh
Josh, Customer Service
Category: Electronics
Satisfied Customers: 33461
Experience:  dasdasd
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The toner cartridge in my printer is jammed and won't come

Customer Question

The toner cartridge in my printer is jammed and won't come out or go in
JA: What's the brand and model of your printer?
Customer: Samsung M288x series
JA: How long has this been going on with your M288X?
Customer: I took the cartidge out to sort a paper jam and could get it back in.
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: No idea
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: This has been a persistent problem
Submitted: 11 days ago.
Category: Electronics
Expert:  Josh replied 11 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.

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How old is the printer?

Customer: replied 11 days ago.
two years about
Expert:  Josh replied 11 days ago.

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one.

Customer: replied 11 days ago.
No
Expert:  Josh replied 11 days ago.

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one.

Customer: replied 11 days ago.
What a con. Can I have my £5 back?
Expert:  Josh replied 11 days ago.

Sure, refund requested.

Customer: replied 11 days ago.
Thank you