How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Customer Service
Category: Electronics
Satisfied Customers: 35365
Experience:  5 years as Network Admin, 10+ years of IT support
50836188
Type Your Electronics Question Here...
Josh is online now

I have a tv it’s quite a few years old and the picture a has

Customer Question

Hi I have a tv it’s quite a few years old and the picture a has started suddeling fading then going black and the. A few seconds later will turn back on it’s a Samsung
JA: What's the brand and model number of your TV? How old is it?
Customer: I’m not sure on the model?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Probably like 9 years old Yeah the menu works fine
JA: How long has this been an issue? What happened right before this?
Customer: nothing at all probably around 3 weeks
JA: Anything else you want the TV Expert to know before I connect you?
Customer: Erm no that’s it thanks
Submitted: 4 months ago.
Category: Electronics
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.

-------

Unplug the power cord to your TV

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results