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Josh
Josh, Customer Service
Category: Electronics
Satisfied Customers: 33519
Experience:  dasdasd
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My printer et-2750 has just sucked the paper back in and

Customer Question

My printer et-2750 has just sucked the paper back in and says printer error contact epson support non printing features are available 034004
JA: What kind of computer or device are you printing from?
Customer: laptop
JA: How long has this been going on with your ET-2750?
Customer: 1st time
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: last week
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: just that i need my printer tonight
Submitted: 19 days ago.
Category: Electronics
Expert:  Josh replied 19 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.

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With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 19 days ago.
Customer: replied 19 days ago.
the paper is still jammed in there
Expert:  Josh replied 19 days ago.

Are you able to remove the jam?

Customer: replied 19 days ago.
no
Expert:  Josh replied 19 days ago.

Do you see the jam?

Customer: replied 19 days ago.
the paper has disapeered
Customer: replied 19 days ago.
thats no help you cannot see the paper
Expert:  Josh replied 19 days ago.

Unfortunately, you will need to locate the jam.

Take a flash light and see if you can view the jam

Customer: replied 19 days ago.
i have managed to download a manual and solved the problem.
Expert:  Josh replied 19 days ago.

Great to hear!